FAQ
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Flowers always make people better, happier and more helpful; they are sunshine, food and medicine to the soul.
General Enquiries
Can I get a refund of an order?
All bookings and orders are not exchangeable or refundable once payment is completed.
How do I place a customized order?
For customization requests, please contact us on Whatsapp before placing your order online. Let us know your preferences and budget range and we will provide a separate invoice for payment.
Can I select specific time delivery?
Yes. Surcharge applies to smaller time range deliveries and specific time deliveries. Kindly reach out to us for more information.
Can I request this exact omakase bouquet design?
No. We strive to create unique arrangements, with the use of seasonal flowers and commit to a creative design approach. Each arrangement is unique to its own and photos shown are for reference of what we can provide.
How should I take care of the flowers?
For fresh flowers:
Remove any wrappers and cut flower stems diagonally before placing in a vase of fresh water. The quality of fresh cut flowers can be maintained in cooler and shaded environments.
For preserved flowers:
Keep them away from direct sunlight and water. Avoid crushing, pressing or folding the flower petals as they are fragile. The colors tend to fade/turn transparent over time. Gently wipe the flowers with a dry tissue to clean the flowers.
How long can these flowers last?
For fresh flowers:
Generally 3-5 days if maintained in cooler conditions.
For preserved flowers:
Up to 6 months to a year if kept in dry conditions.
Wedding Enquiries
How do I inquire / get a personalized wedding quote?
Fill up our contact form for personalized quote/bespoke venue styling service or reach out to us on WhatsApp with your moodboard. To ensure we are available to service your event, a date and location will need to be solidified before any further consultation.
What should I do after sending in an inquiry?
Our team will contact you though Whatsapp/email to get to know you, review your moodboard, and dive into your inspiration images. A google meeting will be scheduled to get to know you and your vision followed by a custom proposal will be sent based on the items discussed according to preferred colour palette and budget.
How to secure a booking on my wedding date?
50% non-refundable deposit is required for booking confirmation for all wedding packages. The remaining payment is to be completed 2 weeks / 1 month before the event date. Booking priorities are given to those who have completed the booking deposit, regardless of the enquiry date.Full payment is required for orders under $700.
Could you provide us with a mock up this arrangement / duplicate this floral decor exactly?
Unfortunately, we do not encourage mock ups or samples for our wedding florals. Each arrangement is unique to you and designed to your preference. Many flowers and foliage may only be available during a certain period, hence final results may not resemble mock ups.
We strive to create unique arrangements inspired by your reference photos, but due to the use of seasonal flowers and our commitment to a creative and personalized design approach, an exact replica of another florist's work or a specific reference may not always be possible. We appreciate your trust and understanding as we create something special just for you.
What are your payment modes?
Payment methods accepted include bank transfer and Paynow for essential wedding florals, venue decorations, car decorations and bespoke bouquets. Credit card payments are only available for website purchases.
How can I ensure my wedding florals last?
Air conditioned temperature is sufficient for bridal bouquets. Avoid keeping it in the fridge especially if raw foods are present.
Vases are provided. Please keep it with you and leave the bouquet in it for consistent moisture.
Any flowers provided in containers (eg. boutonnieres, corsages, hair flowers) are recommended to be kept in the fridge for longevity.
For bridal car decoration, ensure the car is washed and the surface does not have any wax/polish. After installation, ensure the driving speed is slow and the vehicle is parked in sheltered area/away from direct sunlight.