T&C

CUSTOMIZED ORDERS

  • Any customization or personalize requests for pre-designed bouquets/arrangements are to be notified or confirmed by our team before orders are placed. We are not obliged to proceed with any requests once orders have been processed online.

STANDARD DELIVERY

  • To ensure the freshest and most available bloom, a minimum of 2 days advanced order is recommended. Certain flowers may and may not be available for same day/urgent orders. Please kindly contact us directly on WhatsApp +65 97931554.
  • Our couriers will deliver within the selected delivery window, we are unable to guarantee specific delivery time and when deliveries will arrive each day. Please ensure recipient is around during the delivery time range.

  • Surcharges may be applied during peak season and public holidays. Any changes to delivery time slot, address, instructions should be informed 24 hours in advance. Once delivery has been dispatched, change requests/delivery instructions will not be guaranteed, especially during peak season.

  • We deliver islandwide except Tuas, Jurong Island, Changi Airport, PSA, Jurong Port, and Military Bases. Additional charges will be applied to Sentosa and Loyang.

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PEAK SEASON PRICE SURGE

Peak season price surge will be automatically updated weekly to our products in December to early March and May, especially during Chinese New Year and Valentine's Day. With shipment delays and lockdown restrictions around the world, there will be an inconsistent stream of flower supplies, hence, flowers will be substituted to maintain the overall apperance. Thank you for your kind understanding.
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PAYMENT METHOD

  • Payment methods accepted include bank transfer and Paynow for essential wedding florals, venue decorations, car decorations and bespoke bouquets. Credit card payments are available for any website purchases unless stated otherwise.
  • A non-refundable deposit is required to secure any venue decoration bookings/wedding packages with minimum total of $500. Remaining payment is to be completed one week before the event date.

RETURN & REFUND

  • All purchases made from www.huaflorist.com are non-refundable and non-exchangeable. Any cancellation or sudden change of delivery date will not be accepted.
  • HuaFlorist will not be liable for any product once delivery has been made and acknowledged or collected by the recipient.
  • Flowers and goods will be left at the doorstep or concierge (for all hotel deliveries) if there is any unsuccessful delivery where recipients are not present during the time of delivery. HuaFlorist will not be responsible for any losses or damages caused once delivery is completed.

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FLOWER SUBSTITUTION AND FLORAL DESIGN

In the event that any flower or foliage is unavailable, the next closest flower with an equal or higher value will be substituted while maintaining the overall appearance of the arrangement If there is a need for substitution, our florists will substitute to an equal or greater value while still maintaining the general look and feel of the arrangement. Each floral arrangement is subjected to flower availability and slight change in colour, size and design may occur.

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ICON CREDITS (HOMEPAGE)

Bouquet: <a href="https://www.flaticon.com/free-icons/flower-bouquet" title="flower bouquet icons">Flower bouquet icons created by imaginationlol - Flaticon</a>
Wedding Rings: <a href="https://www.flaticon.com/free-icons/wedding" title="wedding icons">Wedding icons created by Freepik - Flaticon</a>
Florist: <a href="https://www.flaticon.com/free-icons/florist" title="florist icons">Florist icons created by photo3idea_studio - Flaticon</a>